Burghley Horse Trials Limited is registered with the Information Commissioner's Office as a Data Controller: ZA365894.
Burghley Horse Trials Limited is both a Data Controller and a Data Processor under the UK GDPR, which means that it determines for what purposes personal information will be held or used. It is also responsible for notifying the Information Commissioner of the data it holds or is likely to hold, and the general purposes that data will be used for.
Our registered address is 61 High Street, St Martins, Stamford, Lincolnshire PE9 2LQ. Our business address is Burghley Horse Trials Admin Office, Barnack Road, Stamford, Lincolnshire, PE9 2LH. You can also reach us by telephone on 01780 752131 or by email at horsetrials@burghley.co.uk.
We may collect personal information such as your name, address, age, email address, telephone number and date of birth, as well as payment details, purchase or account history, marketing preferences and, where relevant, health information such as dietary requirements or allergies.
This can include clients, customers, event participants, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.
Any complaints about our use of data, requests for copies of that data, and any issues with its collection, retention or disposal should be addressed to us at the business address above, or by email at horsetrials@burghley.co.uk.
This policy describes the information we may collect, how it is used or shared, and the data subject's rights in this regard.
The information we hold is provided by the data subject, or by third parties with the data subject's consent or on some other lawful basis, in the course of our legitimate interests as a sporting event, or to enter into or perform a contract with you.
We only hold data if we have a lawful basis for doing so.
The data we keep is limited to what we need to undertake our role as a sporting event. We use it to provide services and goods to you (including delivery), to operate customer accounts, to send service updates or marketing communications, to comply with our legal obligations, and to deal with queries, complaints or claims.
All organisations that process personal data must only do so for a lawful reason. We therefore only hold and/or process data for one of the following reasons:
- With the data subject's consent
- To perform or anticipate entering into a contract
- To fulfil a legal obligation
- To protect the vital interests of a data subject or another person
- To perform a task in the public interest or in an official capacity
- In furtherance of legitimate interests of ourselves or a third party
Depending on the lawful basis that applies, the data subject may have the right to be informed about the information held about them and what we use it for; to ask for a copy of the personal information we hold; to ask us to correct any inaccuracies; to ask us to erase, or restrict the use of, their personal information; to object to processing; to receive their data in a portable format; and, where processing is based on consent, to withdraw that consent at any time.
Most of the information we hold is processed on the basis of contract (to provide our services to you), consent, legitimate interest, or to comply with a legal obligation.
Information about your rights can be found on the website of the Information Commissioner's Office. If you are unhappy with how we deal with you, you can also complain to the ICO at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by calling 0303 123 1113, or via www.ico.org.uk/make-a-complaint.
To exercise any of the rights outlined in paragraph 12, please contact us at Burghley Horse Trials Admin Office, Barnack Road, Stamford, Lincolnshire, PE9 2LH, or by email at horsetrials@burghley.co.uk.
We may contact you in such a manner and for purposes that you would reasonably expect us to do.
We hold your information only as long as necessary for each purpose. For most ticket purchase data, we retain it for six years after your last interaction with us, for accounting, tax reporting and record-keeping purposes. For marketing purposes, we retain your details for up to two years after the purchase of a ticket or when registering for our newsletter; after this time, your details are retained (as above) but no longer processed for marketing.
We will only share your personal data internally and with third parties for necessary administrative purposes — for example, with the press for the publishing of competitor entries, scores or results, with our online ticketing provider TICKETsrv, who processes bookings and e-tickets on our behalf, or in furtherance of any legal obligation we hold. Where this involves sending information outside the UK, such as to our email marketing platform, we ensure appropriate safeguards are in place.
Our website uses cookies for analytical purposes. Through their use we are able to track visitors to our website to improve the user experience. Although it traces IP addresses, no other personal data is collected through cookies. Further details on cookies can be found in the Cookies section below.
This Privacy Policy may be updated from time to time. If it is updated, an announcement will be made on this website.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use cookies
We may use cookies to:
- Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
- Identify whether you are signed in to our website.
- Test content on our website — for example, showing different content to different groups of users.
- Store information about your preferences, so we can present content you'll find more relevant.
- Recognise when you return to our website, so we can show relevant content or functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser's cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions, and some pages or services may become unavailable to you. Unless you have changed your browser settings, our website will issue cookies when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to subscribe to our email information and marketing communications.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed in line with the UK GDPR and the Data Protection Act 2018.
Security
We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the UK GDPR and the Data Protection Act 2018.
Links from our site
Our website may contain links to other websites. Please note that we have no control over websites outside the www.burghley-horse.co.uk
domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites, and read the site's data protection and privacy policies fully.